Cancellation & Refund Policy

Last Updated: September 18, 2026

1. Overview

We strive to provide our customers with fresh, high-quality food and an outstanding ordering experience. Because our menu items are freshly prepared upon receiving an order, cancellations and refunds are subject to specific terms outlined below.

2. Order Cancellation Guidelines

Before Order Acceptance/Preparation: You may request cancellation of your order within 60 seconds of placing it or before the kitchen accepts and starts preparing the order. If cancelled successfully during this window, a 100% refund will be issued.

After Food Preparation Starts: Once the kitchen begins preparing your order, cancellation is no longer permitted as food items cannot be reused or resold.

3. Refund Eligibility & Timelines

Refunds will be processed under the following scenarios:

Order cancelled before kitchen preparation commences.
Order delivered in an damaged, altered, or incomplete condition (photo evidence required upon delivery).
Item missing from the delivered package.
Order cancelled due to non-availability of items or restaurant operational issues.

Payment Method & SLA:

Approved refunds will be processed back to the original source payment method (UPI, Net Banking, Credit/Debit Card, Wallet) within 3 to 5 business days depending on your bank's processing cycle.

4. Non-Refundable Circumstances

Incorrect delivery address or contact number provided during checkout.
Failure to answer phone calls or open the door when delivery partner arrives.
Refusal to accept food upon delivery without valid quality issues.
Orders cancelled after preparation has already begun.

5. Contact Us for Refund Support

If you have any questions or require assistance regarding a refund or order issue, please contact our customer support team with your order number.